B U S Y I Z Z I E

We want you and your dog to have an enjoyable experience with Busy Izzie, so please make sure you read disclaimer before purchasing or placing an order.

WE DO NOT ACCEPT RETURNS.

We will ONLY accept EXCHANGES with prior email approval and an RMA(Return Merchandise Authorization) number.

For exchages we must be contacted by email within 10days upon receipt of your item(s). We do not accept exchanges for color differences between monitor and actual product(s). 

Exchanges may be accepted for a different size, but must be the same item, style, and color.

All exchanges will be subject to shipping and handling charges.

We have sizing charts throughout this site to guide you.  If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.  

Please double check sizing and measurments.

Any item returned to us must be in its original, unused condition.   It must have tags attached and must contain all original documents, boxes, etc. 

We CANNOT cancel an order once it's been placed.  If you wish to exchange it after you received it please review the policy.

For holiday dog clothing and accessories, including wedding apparel and Halloween costumes we do not accept returns or exchanges.

Please note the following guidelines when requesting an exchanges:

-  Send us an email within 10 days of receipt of your item, including invoice number, date of purchase and item number.  Also, note if you wish to exchange for another item. 

-  Upon receipt of your email, we will issue a RMA (Return Merchandise Authorization)number.  DO NOT ship items back to us without this number.  We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc.  We will provide you with the address to our receiving department and ask that you send it via UPS or USPS, so we will have tracking information.  You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item).  We must receive the item postmarked within the 7 days from date of issue you the RMA number.   

-  Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange.  An email will be sent to you upon receipt for your records.  We reserve the right to refuse items that have been used or missing tags, boxes, etc.

-  If you receive an item that is damaged, please contact us within 48 hours.  Include order number, date, item number and describe the defective merchandise.    

-  If you do not receive your merchandise within 2 weeks of your original order, please contact us. 

-  We will accept an exchange once per item. 

-  No returns or exchanges on Sale, Personalized, or Discontinued items.  Heavy, oversized items may be charged additional restocking fees.

-  Please be sure that you provide us with the correct mailing address at the time of order.  If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.  

email: stellasese@gmail.com

We strive to provide excellent customer service and if you have any questions, please feel free to contact us.